Fleet Engineers, Your Complete Truck Product Manufacturer

Customer Survey

Because we are committed to servicing our valued customers to the best of our ability, we need you to assist us in evaluating our past performance. Your personal input will be used to implement future improvements for Fleet Engineers.

Please take a few moments to complete the survey below. It is designed for your candid feedback and evaluation of our company's performance. Your participation in this survey is greatly appreciated!

1 = Excellent 2 = Above Average 3 = Average 4 = Below Average 5 = Poor

1. How do you rate our overall shipping performance?
Fill Rate :	1 2 3 4 5
Delivery Time :	1 2 3 4 5
Packing of Order :	1 2 3 4 5
Accuracy :	1 2 3 4 5
Please make any additional comments

2. How do you rate the overall quality and service of our sales representatives?
Call Frequency :	1 2 3 4 5
Knowledge :	1 2 3 4 5
Helpfullness :	1 2 3 4 5
Friendliness :	1 2 3 4 5
Please make any additional comments

3. When compared with our competition, how do you rate Fleet Engineers on the following items?
Product Design :	1 2 3 4 5
Quality :	1 2 3 4 5
Shipping Performance :	1 2 3 4 5
Pricing :	1 2 3 4 5
Please make any additional comments

4. How do rate the quality of service performed by the accounting and engineering areas ?
Accounting :	1 2 3 4 5
Engineering :	1 2 3 4 5
Please make any additional comments

5. How do you rate the quality of service performed by the sales order desk?
Helpfullness :	1 2 3 4 5
Knowledgable :	1 2 3 4 5
Friendliness :	1 2 3 4 5
Please make any additional comments

6. How do you rate the overall service that you receive from us?
Overall Service :	1 2 3 4 5
Please make any additional comments

7. Given your business and our industry, what changes are needed or going to be needed in order for us to improve and strengthen our relationship and for us to be partners five years from now?

8. What product or products would you like to see Fleet Engineers offer that we currently do not?

* Only your Email Address is required for Validation.

*Email Address:
First Name:
Last Name:
Title:
Company Name:
Telephone Number:
Postal Address (including country and postal codes)
Please make any additional comments

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1800 East Keating Avenue • Muskegon, Michigan 49442
1-231-777-2537 • 1-800-333-7890 • FAX: 1-231-773-5500

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This website was last updated July 29, 2010